ARCO STUDIO
Privacy Policy
EFFECTIVE DATE: AUGUST 2026
Arco Studio respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and what control you have over it. It applies to arcostudio.ca and to any inquiries, quote requests, or consultations submitted through it.
Who we are
Arco Studio is a fine cabinetry, millwork, and outdoor kitchen studio based in Guelph, Ontario, serving Guelph, Toronto and the GTA, Muskoka, Collingwood, and Kitchener-Waterloo. Arco Studio is operated by 2218649 Ontario Inc.
Accountability
We have designated a Privacy Officer who is accountable for our compliance with this policy and with applicable Canadian privacy law.
Privacy Officer, Arco Studio
What we collect
When you submit an inquiry, request a quote, or book a consultation, we collect your name, email address, phone number, and the project details you provide, including your address where relevant to the work.
When you browse the site, we collect device and browser information, IP address, pages viewed, and referring site. This is collected through cookies and similar technologies.
If you subscribe to updates from us, we collect your email address and your subscription preferences.
Why we collect it
To respond to your inquiry, provide a quote, and schedule or carry out consultations and project work.
To answer your questions and provide customer support.
To send you updates, where you have consented or where we have an existing business relationship with you.
To understand how the site is used, measure the performance of our marketing, and improve both.
Consent
We collect and use your personal information with your consent, or as otherwise permitted or required by law. You can withdraw consent for marketing communications at any time. Withdrawing consent for information we need to provide a quote or complete a project may mean we cannot move forward with that work.
Who we share it with
We do not sell your personal information.
We share it with the service providers we need in order to run the business: Wix, which hosts the website; JobTread, which we use to manage inquiries and project leads; and email and analytics providers, which help us send communications, understand site usage, and measure marketing performance. This includes Google.
We may also disclose personal information where required by law, in connection with legal proceedings, to establish or protect our legal rights, or to a buyer in connection with a sale of the business.
Where your information is stored
Our service providers may store and process personal information outside Canada, including in the United States. Information held in another country is subject to the laws of that country and may be accessible to courts and law enforcement there.
How long we keep it
We keep inquiry and project records for as long as needed to complete the work and to meet our tax and accounting obligations. Marketing contact details are kept until you unsubscribe.
Your rights
You can ask us to confirm what personal information we hold about you, provide you with a copy, correct anything inaccurate, or delete information we are not required to keep.
You can unsubscribe from marketing communications using the link in any message, or by contacting us.
To make a request, contact info@arcostudio.ca. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. Residents of Quebec, Alberta, and British Columbia may also contact their provincial privacy regulator.
Cookies and tracking
Cookies are small files stored by your browser. We use them to understand how the site is used and to improve it.
We use Google Analytics, which may have advertising and personalization features enabled. You can control this through the Google Analytics opt-out browser add-on, Google's My Ad Center, or youradchoices.ca for interest-based advertising generally.
You can control or disable cookies in your browser settings. Some parts of the site may not work properly if you do.
Security
We use industry standard measures to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
The site is not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their province.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact
Privacy Officer, Arco Studio